Company Man Studios
  • Customer Service: a “Competitive Advantage?”

    Is making customer service a “Competitive Advantage” really the reason to value it?
    Isn’t it kind of like claiming your humility, humbly? A business’ “success” is valued in terms of ROI, cost effectiveness, or bottom line. But, how do you prove that customer service plays a role in that success? How do you know the people […]