Aug 02 2017
Rob shares his wisdom and experience for students in this video we created for our “Professor in Residence” Kevin Hawley’s Graphic Programs class at USF. Be sure to watch with the sound on.
Mar 31 2017
Is making customer service a “Competitive Advantage” really the reason to value it?
Isn’t it kind of like claiming your humility, humbly? A business’ “success” is valued in terms of ROI, cost effectiveness, or bottom line. But, how do you prove that customer service plays a role in that success? How do you know the people […]